POLICIES

Shipping

Orders ship within 3 business days by UPS Ground within the US. You'll get a tracking number by email as soon as your order ships.

Hawaii and Alaska

Orders shipping to Hawaii or Alaska add $50 to cover the extra shipping cost, or $15 for orders of fabric samples only.

Sales tax

Orders shipped to Missouri and Florida include sales tax. Other states don't.

Address changes

To change your shipping address after checkout, reply to your order confirmation email before your order ships.

Returns

You can return shade sails and hardware within 30 days of receiving your order, as long as they're in like-new, working condition.

How to start a return

Email orders@americanshadeworks.com with your order number, the items you're returning and the reason. We'll reply with return instructions and the address to ship to. Returns sent without contacting us first may be refused.

Why sails have a restocking fee

We keep our warehouse small, so we can't stock every combination we sell: 29 sizes in 28 colors makes 812 possible sails. A returned sail may sit on the shelf a long time before the right customer comes along, and the restocking fee helps cover that.

Condition

• Items must be like-new and fully working, with no dirt, scuffs, tears, stretching or other damage.
• Sails must be unused, clean and folded. A sail that has been installed can't be returned.
• Hardware must be unused and complete. Return all parts of a set together.
• Pack items securely and use a trackable shipping service. We aren't responsible for returns lost or damaged in transit.

Exchanges

Returning a sail for a different size? Order the new size within 30 days of receiving the original and we'll waive the 15% restocking fee. Return shipping is still yours.

Refunds

We inspect every return when it arrives. Approved refunds go back to your original payment method within 10 business days, less any restocking fee. Sales tax is refunded on the returned amount. If you return part of a hardware set bought at the 10% set discount, the items you keep are repriced at the regular per-item price.

Defective or wrong items

Email us within 7 days of delivery with photos. We'll send a prepaid label and replace the item or refund it in full, with no restocking fee.

Not returnable

• Items returned more than 30 days after delivery
• Installed, used, dirty or damaged items
• Fabric samples

Refused or undeliverable packages

If a delivery is refused or can't be delivered because of an incorrect address, shipping costs both ways are deducted from the refund.

Warranty

Fabric degradation

If the fabric breaks down from UV exposure within the warranty term (10 years for Solamesh, 15 years for DualShade), we'll replace the sail.

Workmanship and defective items

Bring any workmanship issue or defect to our attention within 30 days of installation. We'll decide whether to repair or replace the item. We only choose a repair when it will leave the item in like-new condition; otherwise we replace it.

Large sails need a hypar twist

Not covered

Making a claim

Email orders@americanshadeworks.com with your order number, photos of the sail and its installation, and a short description. Contact us before making repairs or changes to the sail.

Care & Maintenance

Solamesh and DualShade are knitted HDPE: very stable in sunlight, but they can collect dirt over time. A few simple habits keep your sail looking good and your warranty in place.

Cleaning

• Mild soap (such as dish soap), water and a soft-bristle brush.
• Rinse with cold to warm water (under 120°F) at normal hose pressure.
• No cleaners with bleach, halogens, solvents, acids, sulfur or strong alkalis. Check the label or Safety Data Sheet.
• No pressure washers.

Monthly

Flick each edge of the sail and note how firm it feels. Edges should feel taut and about the same on every side. Adjust the turnbuckles if an edge has loosened.

Once a year

• Sail still tight, not flapping in wind
• No tears, holes, worn spots or loose stitching
• No bent, stretched or loose hardware
• Turnbuckles lubricated, jam nuts tight, tie-wire in place
• Posts straight, mounting points solid

Weather

Take the sail down when high winds or storms are forecast, and for winter wherever snow or ice is possible. Clean and dry it, fold it loosely and store it somewhere dry, with its hardware.

Privacy Policy

We collect only what we need to fill your order and support you.

• What we collect: your name, email, phone, shipping address and order details.
• Payments: handled by Stripe. We never see or store your full card number.
• Email: we send order confirmations, shipping updates and replies to your questions. No marketing email without your consent.
• Analytics: we may use cookies and analytics tools to understand how the site is used.
• Sharing: we share information only with the services that process payments, ship orders and send email. We don't sell your information.

Questions or requests to see or delete your information: orders@americanshadeworks.com.

Terms of Sale

• Prices are in US dollars. Sales tax is added for Missouri and Florida orders.
• Orders are confirmed when payment is received. We may cancel an order and refund it in full if an item is unavailable or priced in error.
• Product photos and screen colors are approximate. Order fabric samples to see the real colors.
• Choosing the right size, mounting points and installation method is the buyer's responsibility. See the Install guide, and have a professional check mounts if unsure.
• Our liability is limited to the price paid for the product.
• Returns and warranty are covered by the policies on this page.